# Privacy Policy
**Effective Date: January 27, 2026**
At Osprey Engrave LLC ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ospreyengrave.com and make purchases from us.
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## Information We Collect
### Personal Information
When you place an order or interact with our website, we may collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely through our payment processor)
### Order Information
- Products purchased
- Customization details (engraving text, design choices, uploaded files/logos)
- Order history and preferences
### Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website
- Cookies and similar tracking technologies
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## How We Use Your Information
We use the information we collect to:
- **Process and fulfill your orders** - including custom engraving and personalization
- **Communicate with you** - order confirmations, shipping updates, and customer service
- **Improve our products and services** - understanding customer preferences and website usage
- **Send marketing communications** - with your consent (you can opt out at any time)
- **Prevent fraud and enhance security**
- **Comply with legal obligations**
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## How We Share Your Information
We do not sell your personal information. We may share your information with:
### Service Providers
- **Payment processors** (e.g., Shopify Payments, PayPal) - to process transactions securely
- **Shipping carriers** (e.g., USPS, UPS, FedEx) - to deliver your orders
- **Email service providers** - to send order confirmations and updates
- **Website hosting and analytics** - to operate and improve our website
### Legal Requirements
We may disclose your information if required by law, legal process, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Respond to government requests
### Business Transfers
If Osprey Engrave is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
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## Custom Designs and Uploaded Files
When you provide custom designs, logos, or files for engraving:
- We use these files **solely for fulfilling your order**
- Files are stored securely and deleted after order completion (typically 30-90 days)
- We do not use your designs for any other purpose without your explicit consent
- We respect intellectual property rights and expect customers to only upload content they own or have permission to use
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## Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyze website traffic and user behavior
- Provide personalized content and advertising
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
### Third-Party Analytics
We use services like Google Analytics and Facebook Pixel to understand how visitors use our site. These services may collect information about your online activities over time and across different websites.
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## Your Rights and Choices
Depending on your location, you may have the following rights:
### Access and Correction
You can request access to or correction of your personal information by contacting us at brian@ospreyengrave.com
### Data Deletion
You can request deletion of your personal information, subject to certain legal exceptions (e.g., order records we're required to keep)
### Marketing Opt-Out
You can unsubscribe from marketing emails by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at brian@ospreyengrave.com
### Do Not Track
We do not currently respond to "Do Not Track" browser signals, but you can control cookies through your browser settings.
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## Data Security
We implement reasonable security measures to protect your information, including:
- Secure SSL encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Limited access to personal information by employees and service providers
- Regular security assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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## Data Retention
We retain your personal information for as long as necessary to:
- Fulfill orders and provide customer service
- Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
After this period, we securely delete or anonymize your information.
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## Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
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## California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at brian@ospreyengrave.com
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## International Users
Osprey Engrave is based in Fort Myers, Florida, USA. If you are accessing our website from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.
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## Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.
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## Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
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## Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
**Osprey Engrave LLC**
Email: ospreyengrave@gmail.com
Website: ospreyengrave.com
Location: Fort Myers, Florida
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**Last Updated: January 27, 2026**
