# Terms of Service
**Effective Date: January 27, 2026**
Welcome to Osprey Engrave LLC ("Osprey Engrave," "we," "us," or "our"). By accessing or using our website at ospreyengrave.com and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.
---
## 1. Acceptance of Terms
By placing an order, creating an account, or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
---
## 2. Eligibility
You must be at least 18 years old to make a purchase from Osprey Engrave. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into a binding contract.
---
## 3. Products and Services
### Custom Engraving
Osprey Engrave specializes in custom laser engraving services including:
- Golf bag tags
- Challenge coins
- Hats with engraved patches
- Business cards
- Keychains
- Name tags
- Other custom products
### Product Descriptions
We strive to provide accurate product descriptions, images, and specifications. However, we do not guarantee that all descriptions are error-free, complete, or current. Product colors may vary slightly from images due to monitor settings and lighting conditions.
### Custom Orders
Custom engraved products are made to order based on your specifications. Once production begins, orders cannot be canceled or modified.
---
## 4. Pricing and Payment
### Pricing
- All prices are listed in U.S. Dollars (USD)
- Prices are subject to change without notice
- We reserve the right to correct pricing errors at any time
- The price charged will be the price displayed at the time of order placement
### Payment Methods
We accept major credit cards, debit cards, and other payment methods through our secure payment processor (Shopify Payments, PayPal, etc.).
### Sales Tax
Sales tax will be charged where applicable based on your shipping address.
---
## 5. Orders and Order Acceptance
### Placing an Order
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including:
- Product availability
- Errors in pricing or product information
- Suspected fraudulent activity
- Inability to verify payment information
### Order Confirmation
You will receive an email confirmation when your order is placed. This confirmation does not constitute acceptance of your order—acceptance occurs when we ship your order.
### Order Modifications
Due to the custom nature of our products, orders cannot be modified or canceled once production has begun (typically within 24 hours of order placement). Contact us immediately at ospreyengrave@gmail.com if you need to make changes.
---
## 6. Custom Design Requirements
### Your Responsibilities
When providing custom designs, text, or files for engraving, you are responsible for:
- **Accuracy**: Ensuring all spelling, punctuation, and design details are correct
- **File Quality**: Providing high-resolution files suitable for engraving
- **Copyright**: Ensuring you own or have permission to use all submitted content
- **Review**: Carefully reviewing any proofs or previews we provide
### Our Rights
We reserve the right to refuse any design that:
- Infringes on intellectual property rights
- Contains offensive, illegal, or inappropriate content
- Cannot be technically produced with acceptable quality
### Proof Approval
For certain custom orders, we may provide a digital proof for your approval. You must approve the proof before we proceed with production. Orders proceed at your risk if you do not request or review a proof.
### No Refunds for Customer Errors
We are not responsible for errors in your provided text, designs, or specifications. Custom orders cannot be refunded due to customer-provided errors.
---
## 7. Intellectual Property
### Your Content
You retain ownership of any designs, logos, or content you provide. By submitting content to us, you grant Osprey Engrave a limited license to use, reproduce, and modify the content solely for the purpose of fulfilling your order.
### Our Content
All content on our website, including text, graphics, logos, images, and software, is the property of Osprey Engrave or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
### Trademark and Copyright Infringement
We respect intellectual property rights. If you believe your copyright or trademark has been infringed, contact us at ospreyengrave@gmail.com with:
- Description of the copyrighted work or trademark
- Location of the allegedly infringing material
- Your contact information
- A statement of good faith belief that use is not authorized
- A statement that the information is accurate and you are authorized to act
---
## 8. Shipping and Delivery
### Shipping Methods
We ship via USPS, UPS, FedEx, or other carriers. Shipping times are estimates and not guaranteed.
### Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
### Delivery Times
- Processing time: 3-7 business days (custom orders)
- Shipping time: Varies by carrier and destination
- Total time: Processing time + shipping time
### Delays
We are not responsible for delays caused by:
- Shipping carriers
- Weather events
- Natural disasters
- Customs processing (international orders)
- Incorrect shipping addresses provided by customer
### Risk of Loss
Risk of loss and title for items pass to you upon delivery to the shipping carrier.
### International Shipping
International customers are responsible for:
- Customs duties and taxes
- Import restrictions
- Compliance with local laws
---
## 9. Returns and Refunds
Please see our separate **Refund Policy** for detailed information.
### General Policy
Due to the custom nature of our products, we do not accept returns or offer refunds except in cases of:
- Defective products
- Errors made by Osprey Engrave (not customer-provided errors)
- Significantly damaged items during shipping
### Defective or Damaged Items
If you receive a defective or damaged item:
1. Contact us within 7 days of delivery
2. Provide photos of the defect or damage
3. We will assess and provide a replacement or refund at our discretion
### Non-Refundable Items
- Custom engraved products with customer-provided errors
- Products damaged due to customer misuse
- Items returned without prior authorization
---
## 10. Warranties and Disclaimers
### Limited Warranty
We warrant that our products will be free from material defects in materials and workmanship for 30 days from the date of purchase.
### Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, OSPREY ENGRAVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that:
- Our website will be uninterrupted or error-free
- Products will meet your specific requirements
- Custom engraving results will be identical to digital previews
---
## 11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OSPREY ENGRAVE SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or use
- Damages exceeding the amount you paid for the product
Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.
---
## 12. Indemnification
You agree to indemnify and hold harmless Osprey Engrave, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of our website or services
- Your violation of these Terms of Service
- Your violation of any third-party rights, including intellectual property rights
- Content you provide for custom engraving
---
## 13. Privacy
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.
---
## 14. Account Security
If you create an account:
- You are responsible for maintaining the confidentiality of your password
- You are responsible for all activities under your account
- You must notify us immediately of any unauthorized use
- We are not liable for losses due to unauthorized account access
---
## 15. Prohibited Uses
You may not use our website to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit harmful code, viruses, or malware
- Attempt to gain unauthorized access to our systems
- Harass, abuse, or harm others
- Engage in fraudulent activity
- Submit false or misleading information
---
## 16. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of third-party sites. Use them at your own risk.
---
## 17. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated "Effective Date." Your continued use of our services after changes constitutes acceptance of the modified terms.
---
## 18. Termination
We reserve the right to:
- Refuse service to anyone for any reason
- Terminate or suspend your account at our discretion
- Remove or refuse any content you submit
Upon termination, your right to use our services will immediately cease.
---
## 19. Governing Law and Dispute Resolution
### Governing Law
These Terms of Service are governed by the laws of the State of Florida, without regard to its conflict of law provisions.
### Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through:
1. **Informal Resolution**: Contact us at ospreyengrave@gmail.com to attempt resolution
2. **Binding Arbitration**: If informal resolution fails, disputes will be resolved through binding arbitration in Lee County, Florida, under the rules of the American Arbitration Association
3. **Small Claims Court**: Either party may bring suit in small claims court for claims within its jurisdiction
### Class Action Waiver
You agree to bring claims only in your individual capacity and not as part of any class action or representative proceeding.
---
## 20. Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
---
## 21. Entire Agreement
These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Osprey Engrave regarding your use of our services.
---
## 22. Contact Information
If you have questions about these Terms of Service, please contact us:
**Osprey Engrave LLC**
Email: ospreyengrave@gmail.com
Website: ospreyengrave.com
Location: Fort Myers, Florida
---
## 23. Additional Terms for Specific Products
### Golf Products
Golf bag tags and related products are designed for decorative and identification purposes. We are not responsible for damage to golf equipment or loss of tags during play.
### Challenge Coins
Challenge coins are designed as commemorative items and collectibles. We do not guarantee specific metal composition or weight unless explicitly stated.
### Apparel and Hats
Hat sizes and fit may vary by style and manufacturer. Please refer to size charts when available. We are not responsible for fit issues on standard-sized items.
---
**Last Updated: January 27, 2026**
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
