Shipping Policy
Effective Date: January 27, 2026
At Osprey Engrave LLC, we are committed to delivering your custom laser-engraved products safely and efficiently. This Shipping Policy outlines our processing times, shipping methods, costs, and what to expect when your order is on its way.
Processing Time
Custom Orders
All Osprey Engrave products are made to order. Our typical processing time is:
Standard Processing: 3-7 Business Days
- Time begins after order placement and payment confirmation
- Excludes weekends and holidays
- Does not include shipping transit time
Rush Processing Available:
- Contact us at ospreyengrave@gmail.com for rush orders
- Additional fees may apply
- Subject to availability and current order volume
What Affects Processing Time?
Processing time may be longer during:
- Peak seasons (holidays, graduations, golf tournaments)
- High order volume periods
- Complex custom design orders
- Bulk orders (10+ items)
We will notify you if your order will take longer than the standard timeframe.
Shipping Methods and Times
We ship via USPS, UPS, and FedEx depending on your location and selected shipping method.
Domestic Shipping (United States)
USPS First Class Mail
- Cost: $3.99 - $7.99 (based on weight and location)
- Transit Time: 3-5 business days
- Tracking included
- Best for: Small, lightweight items
USPS Priority Mail
- Cost: $8.99 - $12.99 (based on weight and location)
- Transit Time: 2-3 business days
- Tracking included
- Best for: Standard orders
USPS Priority Mail Express
- Cost: $24.99 - $39.99 (based on weight and location)
- Transit Time: 1-2 business days
- Tracking and signature included
- Best for: Time-sensitive orders
UPS Ground
- Cost: $9.99 - $15.99 (based on weight and location)
- Transit Time: 3-5 business days
- Tracking included
- Best for: Larger packages
FedEx 2-Day
- Cost: $19.99 - $29.99 (based on weight and location)
- Transit Time: 2 business days
- Tracking included
- Best for: Expedited delivery
Free Shipping
Free Standard Shipping on orders $50+ (U.S. orders only)
- Automatically applied at checkout
- Via USPS Priority Mail or UPS Ground
- 3-5 business day transit time
- Does not include processing time
Shipping Costs
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination address
- Selected shipping method
- Current carrier rates
What's Included:
- Secure packaging materials
- Tracking number
- Insurance on orders over $100
International Shipping
We currently ship to select international destinations. International shipping is calculated at checkout.
International Shipping Details
Typical Countries We Ship To:
- Canada
- United Kingdom
- Australia
- European Union countries
Processing & Transit Time:
- Processing: 3-7 business days
- Shipping: 7-21 business days (varies by destination)
- Total: 10-28 business days
International Shipping Costs:
- Calculated based on destination
- Typically $15.99 - $49.99
- May vary by package size and weight
International Customer Responsibilities
Customs, Duties, and Taxes:
- International customers are responsible for all customs duties, import taxes, and fees
- These charges are determined by your country's customs office
- We have no control over these fees and cannot predict amounts
- Packages may be held by customs, causing delays
- You are responsible for complying with your country's import regulations
Delivery Times:
- International transit times are estimates only
- Delays can occur due to customs processing
- We are not responsible for customs-related delays
Address Accuracy:
- Ensure your address is complete and accurate
- Include phone number for customs clearance
- We are not responsible for delays or returns due to incorrect addresses
Order Tracking
Tracking Your Order
When You'll Receive Tracking:
- Tracking information is emailed within 24 hours of shipment
- Check your spam/junk folder if you don't see it
- Tracking link is also available in your Shopify account (if applicable)
What to Expect:
- Initial tracking scan may take 24-48 hours to appear
- "Pre-shipment" status means carrier has received the shipping label but not the package
- First scan typically occurs when the carrier picks up the package
Tracking Issues:
- If tracking hasn't updated in 3-4 days, contact us at ospreyengrave@gmail.com
- We will investigate with the carrier
Shipping Addresses
Accurate Addresses Are Critical
Your Responsibility:
- Provide complete and accurate shipping address
- Include apartment/suite numbers
- Verify address before completing purchase
- Update address immediately if you move
Address Changes:
- Contact us within 2 hours of placing order for address changes
- After shipment, we cannot change the address
- You must contact the carrier directly to reroute (fees may apply)
P.O. Boxes:
- We can ship to P.O. Boxes via USPS only
- UPS and FedEx do not deliver to P.O. Boxes
- Select USPS shipping method if using a P.O. Box
Military Addresses (APO/FPO/DPO):
- We ship to military addresses via USPS
- Processing and delivery may take longer
- Tracking may be limited once it enters military postal system
Delivery
What to Expect at Delivery
Signature Requirements:
- Most orders do not require signature
- High-value orders ($200+) may require signature
- Express shipping typically requires signature
If You're Not Home:
- USPS: Package left at door or in mailbox
- UPS/FedEx: Delivery attempt slip left; package returned to facility
- Check with your carrier for redelivery options
Safe Drop-Off:
- Carriers will leave packages in a safe location
- We are not responsible for packages stolen after delivery confirmation
- Consider requesting signature delivery for high-value orders
Lost, Stolen, or Damaged Packages
Lost Packages
If Tracking Shows Delivered But You Haven't Received It:
- Check around your property (porches, side doors, mailbox)
- Ask neighbors or building management
- Wait 24 hours (sometimes marked delivered early)
- Contact carrier to file a claim
- Contact us at ospreyengrave@gmail.com if unresolved
Our Response:
- We will assist in filing claims with carriers
- For insured packages, we'll work to resolve
- We may offer replacement or refund at our discretion
Stolen Packages
Package Theft After Confirmed Delivery:
- We are not responsible for theft after carrier confirms delivery
- You may need to file a police report
- Contact your credit card company about purchase protection
- Consider using signature-required delivery in the future
Prevention:
- Request signature confirmation
- Use a secure delivery location
- Install security cameras
- Have packages held at carrier facility for pickup
Damaged Packages
If Your Package Arrives Damaged:
- Take photos of the damaged box and contents immediately
- Keep all packaging materials
- Contact us at ospreyengrave@gmail.com within 7 days
- Provide photos and order number
- We will file a claim and arrange replacement or refund
Shipping Restrictions
We cannot ship to:
- Countries under U.S. trade embargoes
- Addresses that carriers cannot serve
- Freight forwarding addresses (in most cases)
Certain items may have shipping restrictions:
- Hazardous materials (we don't sell these)
- Items restricted by international customs
Holidays and Peak Seasons
Holiday Shipping Deadlines
To ensure delivery before major holidays, order by:
Christmas Shipping Deadlines:
- Standard Shipping: December 10
- Priority Shipping: December 15
- Express Shipping: December 20
Other Major Holidays:
- Check our website for specific deadlines
- Order early during graduation season (April-June)
- Plan ahead for Father's Day, Mother's Day, Valentine's Day
Peak Season Processing:
- Processing times may extend to 7-10 business days during peak seasons
- We'll notify you of any delays
- Rush processing may be available for additional fee
Order Modifications After Shipment
Can't Change After Shipping
Once your order ships, we cannot:
- Change the shipping address (contact carrier directly)
- Stop or recall the shipment
- Modify the order contents
- Expedite shipping speed
To Make Changes:
- Contact the shipping carrier directly with your tracking number
- Carrier may charge fees for address changes or holds
- Request package hold at carrier facility for pickup
Multiple Item Orders
How We Ship Multiple Items:
- Most orders ship together in one package
- Large orders may ship in multiple packages
- You'll receive tracking for each package
- All packages typically ship the same day
Partial Shipments:
- If items have different processing times, we may ship separately
- You'll be notified if this occurs
- No additional shipping charges for split shipments
Returns and Exchanges Shipping
Return Shipping:
- See our Refund Policy for return eligibility
- For defective items: We provide prepaid return label
- For approved returns: Customer responsible for return shipping
- Items must be returned within 14 days of approval
Exchange Shipping:
- Original item must be returned first
- Return shipping cost applies (unless defective)
- New item ships free once return is received
Shipping FAQ
Q: Why hasn't my tracking updated?
A: Initial scans can take 24-48 hours. If no update after 3-4 days, contact us.
Q: Can I pick up my order locally?
A: Local pickup may be available in Fort Myers, FL area. Contact us to arrange.
Q: Do you offer same-day shipping?
A: No, all custom orders require 3-7 days processing before shipment.
Q: What if I entered the wrong address?
A: Contact us immediately. After shipment, you must contact the carrier.
Q: Will I be charged customs fees?
A: International orders: Yes, you are responsible for all customs fees.
Q: Can I expedite processing?
A: Contact us about rush processing. Additional fees apply and depend on availability.
Q: Do you ship on weekends?
A: We ship Monday-Friday. Weekend orders begin processing the next business day.
Q: What if my package is late?
A: Contact us with your tracking number. We'll investigate with the carrier.
Contact Us
For Shipping Questions or Issues:
Osprey Engrave LLC
Email: ospreyengrave@gmail.com
Website: ospreyengrave.com
Location: Fort Myers, Florida
Response Time:
We respond to all inquiries within 1-2 business days.
Summary
📦 Processing Time: 3-7 business days for custom orders
🚚 Free Shipping: Orders $50+ (U.S. only)
📍 Domestic Shipping: 3-5 business days (standard)
🌍 International: 10-28 business days
📧 Track Your Order: Tracking email sent within 24 hours of shipment
⏰ Order Early: Especially during holidays and peak seasons
✅ Questions? Email us at ospreyengrave@gmail.com
Last Updated: January 27, 2026
Thank you for choosing Osprey Engrave. We're committed to getting your custom products to you safely and on time!
