Shipping policy
Shipping Policy
Last Updated: November 18, 2025
At Osprey Engrave LLC, we're committed to getting your custom engraved products to you quickly and safely. Please review our shipping policy below.
📦 Processing Times
Standard Products (In-Stock Items)
- Processing Time: 1-2 business days
- Orders are typically processed and shipped within 24-48 hours of purchase
Custom Orders (Engraved Items)
- Processing Time: 7-10 business days
- Custom engraving requires additional time for design approval and production
- You will receive a digital proof within 24 hours for approval before we begin engraving
- Production begins once you approve the proof
Note: Processing times do not include shipping time. Business days are Monday through Friday, excluding major holidays.
🚚 Shipping Times & Methods
Delivery Timeline
- Standard Shipping: 5-7 business days after processing
- Total Time (Standard Products): 6-9 business days from order date
- Total Time (Custom Orders): 12-17 business days from order date
Shipping Carrier
We ship via USPS, UPS, or FedEx depending on your location to ensure the fastest delivery time.
📍 Shipping Locations
United States
We currently ship to all 50 states, including:
- Residential addresses
- PO Boxes
- APO/FPO military addresses
International Shipping
International shipping is available upon request. Please contact us at ospreyengrave@gmail.com for a custom quote.
💰 Shipping Costs
Shipping costs are calculated at checkout based on:
- Order weight
- Destination
- Shipping method selected
Free Shipping: Available on orders over $100 within the continental United States.
📬 Order Tracking
Tracking Information
- You will receive a shipping confirmation email with tracking information once your order ships
- Track your package using the tracking number provided
- Updates are available in real-time through the carrier's website
Tracking Issues
If your tracking hasn't updated in 2-3 business days, please contact us and we'll investigate immediately.
📅 Order Status Updates
You can expect the following communications:
- Order Confirmation - Immediately after purchase
- Design Proof (Custom Orders) - Within 24 hours
- Production Started (Custom Orders) - After proof approval
- Shipping Confirmation - When order ships with tracking number
- Delivery Notification - When package is delivered
🏠 Delivery
Safe Delivery
- Packages are typically left at your door or mailbox
- Signature may be required for high-value orders
- We are not responsible for stolen packages after confirmed delivery
Package Protection
We recommend:
- Having packages delivered to a secure location
- Using a business address if available during work hours
- Requesting signature confirmation for valuable orders
❌ Shipping Delays
Weather & Holidays
Occasionally, shipping may be delayed due to:
- Weather conditions
- Carrier delays
- Peak holiday seasons
- Customs (international orders)
We will notify you immediately if we anticipate any delays with your order.
🌍 International Orders
Customs & Duties
- International customers are responsible for all customs fees, duties, and taxes
- Customs fees vary by country and are not included in our shipping costs
- Delivery times vary by destination (typically 10-20 business days)
- Contact us for specific international shipping quotes
📧 Questions About Shipping?
If you have any questions about shipping or your order status:
Email: ospreyengrave@gmail.com
Phone: [954-305-4439]
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
We typically respond within 24 hours during business days.
🔄 Related Policies
Questions or concerns? We're here to help! Contact us at ospreyengrave@gmail.com
Osprey Engrave LLC
Premium Custom Engraving
